Contact Us

Office Address: 99 Ramon Magsaysay Avenue, Guadalupe, Makati
Telephone: 845-2391 loc 1 / 956-7720

Email: info@cnaphils.com.ph

FAQ


Click the below link!

CNA Stores

  1. You can select the purchase by registering an account or by logging-in.
  2. Browse our products, and if you see something you like click “Add to cart” to surf more or “Buy Now” to order immediately.
  3. After you finish selecting the items you would like to purchase, proceed to “Cart” and click “Checkout”.
  4. At the Checkout page, you may review your order summary.
  5. Choose your shipping method.
  6. Input or confirm your Delivery details if you selected Door-to-Door delivery.
  7. Review the items for your purchase.
  8. Input your coupon if you have or if you want to use your C-Cash (Reward points), input the amount you want.
  9. Select your Payment Method.
  10. Read the Terms & Conditions.
  11. Proceed to “Confirm order” once you finish all requirements.
  12. You will be redirected to the Dragonpay page for payment if you chose Dragonpay Payment Option.
  13. You will receive an email for order confirmation once we receive your order.

You may pay for your orders by Credit Card, Online Banking, Bank deposit, ATM, Non-banks deposit, or Cash on Delivery.

  1. Cash on Delivery: Please prepare the exact amount of your order. Pay the COD amount to our delivery partner before opening your parcel.
  2. BDO Bank Deposit : For direct Bank Deposit to CNA's BDO account, all details will be sent through your email. Please follow the directions and kindly send your payment information through the Payment Confirmation page.
  3. Credit Card: Visa, Mastercard
  4. Dragonpay:
  1. Online Banking: BDO, BPI, Metrobank, Chinabank, Unionbank, RCBC, UCPB, Eastwest, PNB, Maybank, Sterling Bank
  2. Over the counter banks (Bank deposit): BDO, BPI, Metrobank, Chinabank, Unionbank, RCBC, UCPB, Eastwest, Landbank, PNB, Maybank, Sterling Bank
  3. ATM: BDO, Chinabank, Unionbank, RCBC, UCPB, PNB, Maybank
  4. Over the counter Non-banks: LBC, SM Payment Counters, M. Lhuillier, Robinsons Dep’t Store, Bayad Center, ECPay

Orders will be processed once your payment has been received and your order status is changed to “Payment Completed”. Orders will be processed within 1-2 days. For Cash on Delivery, your order will be processed within 1-2 days after we receive your order.

Do contact CNA (through Q&A Bulletin Board, email us at info@cnaphils.com.ph, call 02-631-8739,) immediately and we will fix the problems in your order.

  1. Door-to-door delivery - We use XEND as our shipping provider. Shipping charges apply depending on your location.
  2. CNA Store pick-up - You may have your orders picked-up at one of our CNA stores.

Yes you can select a pick-up option in shipping, but only in our branches in Metro Manila (CNA Stores). Orders for pick-up can be claimed within 1 month. Orders not claimed within 1 month will be sent back to the Head office and you should personally claim it there.You will be given a maximum of 2 weeks once your order has been returned to the head office. If you still do not claim your order or has been unresponsive through email, you will not be able to get your order anymore. You may still choose to have your payment refunded.

  1. For shipping option, delivery times vary depending on your location. The days are counted once the merchandise is with our courier.
    1. Metro Manila – 1-3 working days (within city limits)
    2. Outside Metro Manila – 3-5 working days (within city limits)
    3. Other delivery zones – 5-7 working days
  2. For pick-up option, it will take a maximum of one (1) week when the merchandise is ready to deliver and arrive at the store.
  1. Pending - CNA has received your order but you have not paid or verified your payment. CNA will not process pending orders.
  2. Payment Completed –your order and payment has been received and CNA will process your order soonest possible.
  3. Pending-COD – CNA has received your order through COD payment. Your order will be processed within 1-2 days.
  4. Processed – your order has been packed and is ready to ship or is ready to be delivered at the designated CNA store or to our shipping provider.
  5. Shipped – your order is already with our shipping provider. CNA will be providing you with your tracking number.
  6. Ready for pick-up – your order is already available to be picked-up at your chosen CNA store.
  7. Cancelled – Your order may be cancelled by CNA due to: Product is unavailable for any reason, Customer failed to pay for the order within 2 days (Dragonpay payment), and 3 days (BDO Bank Deposit).
  8. Failed – you may have encountered a problem in the payment process.

Yes, you can cancel your order before it is in the Processed status. Once your order is Processed you cannot cancel it anymore. You can cancel your order in the website or email us at info@cnaphils.com.ph

You can return the item to CNA, and after passing quality check you may choose to refund the payment or have it exchanged. There will be no charges for items with damage/defect, all delivery fees and the payment handling charge will be shouldered by CNA. You may choose to be refunded through C-Cash(Reward Points) or the paid Credit Card/bank account.

  1. If your order is not yet Processed you can ‘cancel’ your order by emailing us at info@cnaphils.com.ph so CNA will cancel your order.
  2. If the merchandise is already shipped or you received your order,you can return it to CNA and you should shoulder all delivery fees and the payment handling charge. The balance will be refunded as C-Cash (Reward points) or the bank account as you choose.

Returning time limit is 2 weeks after receiving the merchandise.

Yes, if you can't find the product you're looking for, just email us the picture of the item, brand and specification. We will send you a quotation of the product and its lead time. Pre-order usually takes 21-30 working days.

Earrings, Piercing, Necklace, Cosmetics, and Beauty Essentials cannot be returned unless damaged or have defects.

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