Terms and Conditions

  1. CNA reserves the right to change these terms at any time without prior notice by posting changes online. Customers are responsible for viewing information posted online to be notified of such changes. Customers’ continued use of the website means Customers accept the stated Terms.

  1. Ensure that any personal information Customers supply CNA such as Customers’ name, address, email address and other information are accurate and agree that CNA will have no responsibility for all given information.
  2. Customers must be registered with a valid email account that Customers access regularly so that email notifications can be sent to Customers.
  3. After you finish selecting the items you would like to purchase, proceed to “Cart” and click “Checkout”.

  1. CNA processes information about Customers in accordance with the registration process. By using the Website, Customers agree to such processing and that all data provided by Customers are accurate.
  2. Once Customers have proceeded to checkout with Customers’ order, Customers will be shown the amount Customers would need to pay, and any applicable charges like shipping fee.
  3. Customers must pay for the product in full at the time of ordering. Customers can select different payment options from our website upon ordering. CNA would need Customers to supply Customers’ debit or credit card details from a company acceptable to CNA, which CNA require in order to process Customers’ order. Customers may also pay in any method acceptable to CNA that were not mentioned previously.
  4. Payment details provided to CNA should be correct and that the account should have sufficient funds to pay for Customers’ purchase. Customers should also have full entitlement to the credit card that Customers are using. CNA reserve the right to validate Customers’ payment details before processing Customers’ order.
  5. CNA would only supply the product Customers ordered once Customers have received an email notification called “Order Confirmation” stating that CNA have accepted Customers’ order and payment. In case of product unavailability, CNA may refuse to accept an order or find an alternative solution.
  6. If Customers have made a mistake in ordering an item (double order, mistake in quantity, wrong shipping address) after Customers have submitted the order, post Customers’ query on Q&A Bulletin Board or email to info@cnaphils.com.ph or call 02-631-8739. CNA will fix the problem in Customers’ order.

  1. Coupons will be issued by CNA in certain occasions. Wallet credits are from refunded payment. C-Cash (Reward points) will be given as the reward of the purchase.
  2. The Coupons, wallet credits, and C-Cash (reward points) can be used as payments for any items purchased on the website. They have the same value of the money; it may be used as part or whole amount of the payment.
  3. These cannot be transferred as cash value.
  4. If the order Customers have placed is less than the value of the promotional Coupon, no refund or residual credit will be returned to Customers.

  1. All shipping costs should be shouldered by the customer unless mentioned otherwise.
  2. Shipping for Metro Manila will take 1-3 working days upon dispatch to the courier, 3-5 working days for outside Metro Manila, and 5-7 working days for other delivery zones. The day count starts when the merchandise is with the courier.
  3. For pick-up option at our branches, it will take a maximum of one (1) week when the merchandise is ready for pick-up. Orders for pick-up can only be claimed within 1 month. Orders not claimed within a month will be sent back to the Head office and the customer should personally claim it in the head office.
  4. Cash on delivery is available nationwide. Selected provincial areas are not covered with Cash on Delivery. COD is not available for pre-order items.

  1. Customers have the right to cancel Customers’ order in the website only if Customers’ order is still not Processed. Otherwise, Customers are not entitled to cancel Customers’ order anymore once the package is ready to ship or is on its way.
  2. CNA has the right to cancel an order in circumstances that limits CNA to provide Customers with the merchandise such as:
    1. Product is unavailable for any reason.
    2. Customer failed to pay for the order.

  3. Orders unpaid after 2 days for Dragonpay option, and 3 days for BDO Bank deposit option will also be cancelled.
  4. All cancelled orders will be refunded according to the customers preferred refund transaction. Customers may choose to be refunded through Credit/Debit, Bank Transfer, or C-Cash (Reward points). The amount refunded to customers will be the equivalent credit to the full amount or to the paid credit card/the bank account after the deduction of the payment handling charge (4% of the payment , minimum 50p) if it occurs.
  1. Permitted returns: orders can be returned only within 2 weeks after receiving the merchandise, Customers may return a product when Customers:
    1. Receive a defect or damaged item;

    2. Receive a product that has missing parts/items; or
    3. Wrong item is delivered.
    The permitted returns can be fully refunded or exchanged after it passes our Quality Check. All delivery fees and the payment handling charge will be shouldered by CNA. Customers may choose to be refunded to the Wallet Credit or the paid Credit Card/bank account.

  2. Change of mind: customers want to refund the payment only due to change of the mind, the balance after deduction of all delivery fees and the payment handling charge (4% of the payment , minimum 50p)will be refunded to the Wallet Credit or the bank account.

  3. No exchange items: earrings, piercing, necklace, cosmetics, and beauty essentials cannot be returned except if it has damage/defect.